A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of control.

The correct answer is letter "C": feedback.

Explanation:

Feedback control refers to obtaining improvement suggestions typically by consumers or suppliers in a supply chain that allows companies to increase efficiency in their processes. It is useful at the moment of measuring customers' satisfaction with the goods or services provided and could determine the likelihood of those individuals acquiring again goods or services from the firm.

In some cases, control feedback includes a comment section where clients can give additional information on what they would change of the service they received or from the good they bought.

answer; the correct answer is (0.08);

it should be