Miss Kitty's Chocolate Corral is located in an out-of-the-way small shopping center. However, the company enjoys outstanding business because satisfied customers share their delightful experiences at Miss Kitty's with their friends and relatives. Miss Kitty's apparently benefits from positive:a. public relations
b. trade advertising
c. sales promotion
d. word of mouth

D. Word of Mouth

Explanation:

Word of mouth also referred to as viva voce, is the passing of information from person to person using oral communication,

Word of Mouth can be as simple as telling someone the time of day.

An Example of Word of mouth is Storytelling; A common form of Word Of Mouth communication where one person tells others a story about something that really happened or a fictional event.

In marketing, Word of Mouth is An unpaid form of promotion or advertisement in which satisfied customers or users of a particular product or services tell other people how much they like a business, product or service.

Word of Mouth advertising is very important for every business, because each happy customer can steer dozens of new customers to come and patronise you.

From the question, Kitty's company are making good sells and have many customers despite their location because of the positive and delightful things their satisfied customers say about them to other people. Thus Miss Kitty is benefiting from A positive Word Of Mouth.

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turnover

the amount of money taken by a business in a particular period.