Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?a. Senge b. Ishikawa c. Harrington d. Taguchi

As a group is leaving, you ask them if they had a good experience at the restaurant. they mention that they had poor service and their food was cold. a.apologize and ask them to give the restaurant another chance in the future. you tell them that guests usually have a great experience here. b.apologize then ask for the server’s name and immediately notify the manager after they leave. c.apologize for the bad experience and ask them to wait as you call the manager to talk to them. d.apologize for the bad experience and encourage them to complete the customer service survey. this feedback will ensure other guests do not have the same experience.

If the economy were in the contracting phase of the business cycle, how might that affect your ability to find work?

Which of the following occupations relate to a skill category of words and literacy