Business, 14.04.2020 19:27 faithiemusic689

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another 20 minutes. John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his the area between his expectations regarding desired service and the minimum level of service he will accept.
a. service gap.
b. zone of tolerance.
c. zone of intolerance.
d. patience zone.
e. delivery gap.

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