Which of the following is NOT true of high-technology industries? Select one: a. Later entrants can avoid the mistakes made by first movers. b. First movers have an advantage because their customers avoid switching costs. c. First movers that create a revolutionary product are in a monopoly position. d. First movers run the risk of building the wrong resources and capabilities. e. First movers have higher pioneering costs than later entrants. Clear my choice

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.