Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to A) decreased employee conflict and stress. B) increased productivity. C) improved morale. D) concentrating on the urgent rather than the important.

The correct answer is letter "D": concentrating on the urgent rather than the important.

Explanation:

Excessive e-mailing causes increased employee conflict and stress. Under that scenario, employees have to find ways to discriminate among all those messages the ones the have to attend first. This leads to workers replying to urgent e-mails rather than important messages. The overall situation provokes delays in major projects or to leave on standby potential opportunities to generate profit.