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Business, 17.04.2020 00:06 darlaaa

A negative gap between nearly always points to management and employees simply not getting the job done. This could be due to vague performance standards, poor training, or ineffective monitoring by management. Multiple Choice actual service quality specifications and actual service delivery management's perception of customer service expectations and actual service quality specifications developed management's perceptions of customer service expectations and actual customer expectations of service actual service delivery and what the firm communicates it delivers perceived service by customers and actual customer expectations of service

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