Distributive fairness pertains to a customer's perception of the benefits they received compared with the costs while procedural fairness refers to the perceived fairness of the process used to resolve them; in both cases, customers want to be treated fairly.
True or False?

True

Explanation:

In Business, customers want to be treated fairly with respect to distributive fairness and procedural fairness.

answer; i believe a ( newsletter ) should be sent;

a manufacturer of printed circuit boards uses exponential smoothing with trend to forecast monthly demand of its product. at the end of december, the company wishes to forecast sales for january. the estimate of trend through november has been 200 additional boards sold per month. average sales have been around 1000 units per month. the demand for december was 1100 units. the company uses α = 0.20 and β = 0.10. make a forecast including trend for the month of january.