Output controls can sometimes discourage collaboration among different strategic business units. However, more and more work requires creativity and innovation, especially in highly-developed economies. One way firms are grappling with this issue is by

A. introducing results-only-work-environments to tap intrinsic motivations.
B. refining the budgeting process to encourage more department collaboration.
C. updating standard operating procedures to allow more process flexibility.
D. using output controls only when the goal is to ensure a predictable outcome.