Tina is a human resource executive at Savvy Savers, a financial planning firm. The executives want to introduce electronic monitoring of the office staff. Tina needs to prepare for the concerns she expects employees to have and to show them that the performance data gathered will be used ethically. Which use of electronic monitoring would most likely demonstrate this to employees?
A. using performance data to rank employees and terminate the underperformersB. using performance data to coach employees so they develop their skillsC. using performance data to measure time spent at desks, not quality of workD. posting performance data on the companyâs website for clientsâ referenceE. ensuring that employees donât know that the purpose of the system is to increase productivity

Grace period is a period of time before the credit card company starts charging late fees.truefalse

John has served as the chief operating officer (coo) for business graphics, inc., a publicly owned firm, the past 5 years. which of the following statements about john is correct? both john and the ceo of business graphics must certify to the sec that the firm's financial statements are accurate. as the coo, john will be ranked higher than the ceo but still below the cfo. in john's postition as the coo, it is highly unlikely that he would also be the chairperson of the board of directors. as the coo, john would typically be involved with accounting, finance, and asset purchase decisions.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap