Randy and john had known each other for many years. they had become best friends in college, where they both majored in accounting. after graduation, randy took over the family business from his father. his family had been in the grocery business for several generations. when john had difficulty finding a job, randy offered him a job in the family store. john proved to be a very capable employee. as john demonstrated his ability, randy began delegating more and more responsibility to him. after a period of time, john was doing all of the general accounting and authorization functions for checks, cash, inventories, documents, records, and bank reconciliations. (1) john was trusted completely and handled all financial functions. no one checked his work. randy decided to expand the business and opened several new stores. (2) randy was always handling the most urgent problem; crisis management is what his college professors had termed it. john