Use Case 1 (UC1) Making a reservation. • A person calls or contacts online a reservation agent to reserve a car • The reservation agent asks for o Planned pick up location, date and time o Planned return location, date and time o Desired Vehicle class o Arrival flight if applicable o Renter’s name or club number • The system checks for the vehicle availability based on the class at the location requested. • The system determines rental rate • The agent provides the rental information and gets renter’s approval. • System makes reservation and generates a confirmation number. • Confirmation number is provided to the renter.