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Business, 05.05.2020 07:50 5924000264

BusCorp. wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. The company decides to adopt two new programs, one in which employees learn how to work in teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices. The formation of task forces to minimize resistance to change is an example of

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