Kent Thiry took over DaVita Inc. in 1999 when the dialysis company was on the verge of failure. From 2000 to 2005, he turned the company around by creating a culture in which employees could "feel an emotional level of trust and mutual commitment." Thiry helped employees see that they were a community first and a company second, changing their feelings about the business and its mission.

a. self management

b. relationship management

c. social awareness

d. self awareness