Mark responds to Brianna's concerns about the new employee end of shift policy "this is a policy straight from corporate

I think my explanation is wrong but here it is :

There are many tactics followed and for the given situation, Mark uses Legitimating tactics.

It is related to compliance with rules, laws, and regulations.

It is not to motivate people but to follow behind the direction given by the organization

It is least effective for the aspects pertaining to pressure, legitimating

It always speaks about rules and makes the employee to follow

Firing of employees comes under legitimate power.

All these are done to achieve organizational goals.

step 1: create a plan

step 2: inventory facility equipment/assets

step 3: create preventive maintenance procedures

step 4: create preventive maintenance schedules

step 5: train your maintenanceteam

step 6: analyze – adjust - improve

or

step 1 – pm procedure design: doing the effective things

step 2 – pm procedure scheduling: efficient use of people and resources

step 3 – pm lubrication engineering

step 4 – pm training: back on the chain gang

step 5 – pm program management plan

step 6 – communicate, communicate, communicate

the correct answer would be b, when, queen, calder hall and london.

explanation:

we always capitalize words when a paragraph or sentence is starting, when an important name is used, when a place is being written, or simply when a noun is used, etc. so in this sentence, sentence is starting from 'when', so it will be written in capital letters. secondly, queen is considered to be an important person, so it will also be written in capital letter. next, the name of the town is mentioned, i-e calder hall, which will also be written in capital letters. in the last,   city name is being used, 'london', which will also be written in capital letters. so option b is the most appropriate one.