Lisa works as a customer service representative in a footwear showroom. She recently encountered a customer who didn't seem to be happy
with any of the products because of a bad experience with the store in the past. At one point, the customer started being rude and
unreasonable. However, Lisa handled the customer with a smile and a pleasant demeanor. Which crucial customer service skill does Lisa seem
to possess?
A. persuasiveness
B. attentiveness
C. patience
D. Knowledge
Answers: 1
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