USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). 1. Percentage of late flights 2. Cost of leasing airport gates 3. Employee satisfaction survey ratings 4. Percentage of waste recycled 5. Number of reports of mishandled or lost baggage 6. Operating cash flow 7. Employee diversity training sessions completed 8. Accidents or safety incidents per mile flown 9. Percentage of on-time departures 10. Average ticket price 11. Percentage of ground crew trained 12. Time airplane is on ground between flights 13. On-time flight percentage 14. Net income

please see explanation column

Explanation: Classifying performance measures, we have

1. Percentage of late flights Customer, C

2. Cost of leasing airport gates Financial, F

3. Employee satisfaction survey ratingsP (internal process)

4. Percentage of waste recycledInnovation and Growth, I

5. Number of reports of mishandled or lost baggage Customer, C

6. Operating cash flowFinancial, F

7. Employee diversity training sessions completedInnovation and Growth, I

8. Accidents or safety incidents per mile flown -P (internal process)

9. Percentage of on-time departuresCustomer, C

10. Average ticket priceFinancial, F

11. Percentage of ground crew trainedInnovation and Growth, I

12. Time airplane is on ground between flightsP (internal process)

13. On-time flight percentage---Customer, C-

14. Net incomeFinancial, F

answer; ///(d); determining who competes most closely   with whom evaluating whether industry driving forces and competitive pressure favor some strategic groups and hurt others, and ascertaining whether the profit potential of different strategic groups varies due to the strengths and weaknesses in each groups respective market positions;