Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization’s culture and the environment, it is important to consider all the components of that culture. Which of these expresses a value of Camp Bow Wow's culture?

a. Having all employees wear red shirts with the Camp Bow Wow logo
b. Organizing the business as a system of franchises.
c. Sending a condolence card signed by all the employees of Sue's franchise to any customer whose dog dies.
d. Heidi's statement that she is laid back until someone "messes with the safety of the animals