The customer perspective of the balanced scorecard approach is the most traditional view of the company. evaluates how well the company develops and retains its employees. evaluates the company from the viewpoint of those people who buy its products or services. evaluates the internal operating processes critical to the success of the organization.

After the embarrassing sign incident at the restaurant you own, you decide to offer employees a six-week fundamental writing skills workshop. a local business communication instructor, who has experience teaching writing skills at treleaven community college, will facilitate the sessions. to encourage employees to attend these optional sessions, write an email that explains why you’re offering the workshop and why employees should participate.