At the Wedge Natural Co-op in Minneapolis, employees talked about how the long-time general manager had fired almost the entire staff when he took over because they did not show the work ethic he required. Thisreinforced the idea that, though it had grown out of the hippie culture of the 1970s, the food co-op was a serious business that delivered great customer service and made money for its member-owners.

story

Explanation:

Based on the inforamation provided describing the scenario it can be said that the underlined missing word is "story". That refers to the entire event that the employee was explaining, which that individual employee experienced first hand. He seems to have explained this story to show how the food co-op was evolving into a more customer service focused company that valued a very specific work ethic.

c is the correct answer.

answer; automated fingerprint;