A description of the processes you use to ensure that results meet the specified quality standards is a .

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explanation:

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answer; ///(d); determining who competes most closely   with whom evaluating whether industry driving forces and competitive pressure favor some strategic groups and hurt others, and ascertaining whether the profit potential of different strategic groups varies due to the strengths and weaknesses in each groups respective market positions;

answer; ///blank(1) 75%; blank(2) 40%;