A systematic procedure for defining customer desires and requirements and interpreting them in terms of product features, process requirements, and quality characteristics is:

Quality Function Deployment (QFD)

Explanation:

Quality Function Deployment (QFD) is a method of taking the requirements that customers want of a business and then making tangible plans with those desires to produce goods and services that will then fulfil the requirements of the consumer.

It takes the wishes of consumers and makes plans with it to give them what they want. It defines customer desires and requirements and interprets them in terms of product features, process requirements, and quality characteristics.

step 1: create a plan

step 2: inventory facility equipment/assets

step 3: create preventive maintenance procedures

step 4: create preventive maintenance schedules

step 5: train your maintenanceteam

step 6: analyze – adjust - improve

or

step 1 – pm procedure design: doing the effective things

step 2 – pm procedure scheduling: efficient use of people and resources

step 3 – pm lubrication engineering

step 4 – pm training: back on the chain gang

step 5 – pm program management plan

step 6 – communicate, communicate, communicate

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