Major Manuscripts, Inc. 2012 Income Statement

Net sales

$

7,800

Cost of goods sold

6,865

Depreciation

210

Earnings before interest and taxes

$

725

Interest paid

31

Taxable Income

$

694

Taxes

284

Net income

$

410

Dividends

$

187

Major Manuscripts, Inc.
2012 Balance Sheet

2012

2012

Cash

$

2,400

Accounts payable

$

1,550

Accounts rec.

880

Long-term debt

300

Inventory

2,700

Common stock

$

3,100

Total

$

5,980

Retained earnings

4,430

Net fixed assets

3,400

Total assets

$

9,380

Total liabilities & equity

$

9,380

Major Manuscripts, Inc., is currently operating at maximum capacity. All costs, assets, and current liabilities vary directly with sales. The tax rate and the dividend payout ratio will remain constant. In 2013, no new equity will be raised and sales are projected to increase by 10 percent. Construct the pro formas for 2013 and answer the following questions (show your work!).

Projected total assets= $
Projected retained earnings= $
Additional new debt required= $

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap