Among technology adopters, these customers serve as a gatekeeper to the rest of the technology life cycle and their endorsement is needed for an innovation to get a fair hearing in the organization. However, they do not have access to the resources needed to move an organization toward a large-scale commitment to the new technology. This describes:

technology enthusiasts

Explanation:

A technology enthusiast is a person who just loves the technology and liked to play with the new gadgets

In the given situation, since it is mentioned that the customers treated as a gatekeeper for the remaining technology life cycle but at the same time they do not have access for the resources that are needed in the organization for large scale commitment to moving out the new technology

So this describes the technology enthusiasts

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answer; blank(1); /// whitelisting; blank(2); // blacklisting;