Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.4 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. Round your answers to four decimal places. Do not round intermediate calculations.

Rashid, the ceo of top productions, was telling his new vice president of accounting that "in the past i had resistance to new ideas by people who felt that one of our plans threatens their influence or jobs. so when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency and that nobody is going to be laid off." selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of