"The degree to which a customer’s experience with a product or organization meets or exceeds his or her expectations is often referred to as:"

The right answer will be "Customer satisfaction".

Explanation:

Customer satisfaction demonstrates the satisfaction and happiness which individual derives from ever doing business with the government.  In several other phrases, it's about how pleased the consumers are towards their purchase as well as the organization's performance interaction. Customers benefit economically from some kind of product depends on how they easily satisfy their needs, in something like a straightforward way that keeps them faithful to something like the brand.

Ithink it is a i’m not for sure

Secured loans are protected by collateral security. examples: title loans where the borrower uses the car title as collateral security interest rates are lower and repayments are longer therefore risk is low as a collateral security is given as guarantee to the bank in case of failure to pay the loanunsecured loans are not protected by collateral security but it is given on the creditworthiness of the borrower, trusting that she/he will pay on time. examples; payday loans is a short term loan where the borrower lends money from the bank and pays is back when the borrower receives his/her wages.interest rates are high and repayments are shorter. but the risk is high as no collateral security is given as a guarantee to the bank for payment of the loan