The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
Type of Problem Frequency
(number of times)
Batteries not included 6
Items damaged when received 21
Literature not included in box 9
Parts missing 13
Unit not working 1
Construct a Pareto chart including the cumulative % frequency. What is the cumulative percentage of the two leftmost bars?
Construct a Pareto chart including the cumulative % frequency.
What is the cumulative percentage of the two leftmost bars?