The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management. a. True
b. False

False

Explanation:

First line managers occupy the position just above non managerial staff. They supervise teams in a department and ensure they perform to meet organisational goals.

First line managers are closest to employees.

Although the hands on experience gained as a front line manager is important when the person is promoted to a higher position, it does not provide all the skills of higher management.

Higher manager positions needs leadership skill where implementing directives of top management is balanced with the ensuring first line managers perform well.

Negotiation skills needs to be developed by higher management to resolve conflicts between competing needs.

decentralization can the employees to get more involved in the business decision making

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