Unlike tangible goods, virtually all services are susceptible to inconsistency and variations in quality. Why is this so?A) Because services depend on people for their delivery. B) Because services cannot be managed due to their intangibility. C) Because services are extremely time-and-place dependent. D) Because service marketers cut corners to reduce expenses. E) Because service marketers make unrealistic promises to customers.

When paul o’neill joined alcoa as ceo, he set a , that there would be zero workplace accidents. a lot of people in the organization thought this was impossible given how dangerous some aluminum-manufacturing jobs are, but alcoa’s safety record improved tremendously. as the board of governors of the american red cross considers planning, one option is to make strategic plans and then direct managers to align tactical and operational plans accordingly. another option is to have planning specialists managers across the organization make their own plans. why might this organization’s executives opt for the latter approach? check all that apply. (a) the environment is a dynamic one, and department and frontline managers can come up with more responsive plans than can central leadership. (b)resources will be better coordinated across the organization in support of the overall strategy.(c) senior leadership will have more control over the organization’s direction. (d)when managers come up with their own plans, they are likely to be more committed to following through on them.

Why are there so many types of diversion programs for juveniles

Sports leave thousands of college athletes with little time for their studies. this is an example of