Nicole Boyd, an HR manager, had been receiving many complaints about production managers who were rejecting work-from-home requests from their subordinates. Nicole reviewed the situation and evaluated the performance of those who had made the request. She selected those employees whose work required minimal feedback and then took up their case with the production managers, providing evidence of the employees' high-quality work. Nicole's action helped the employees and production managers come to an agreement which enabled the employees to work from home three days a week. Nicole's act of confronting her managers with an issue faced by the employees reflects the role of an HR official.