Sheila felt prepared to work after her one-day job orientation for new employees. When she got to work, however, she was shocked. She was not prepared for the fast pace, sophistication and skill level found in her new department. By noon that day, Sheila felt like she was not cut out for the job. She felt under-skilled and underprepared to meet her department's challenges. On her way to the company cafeteria, one of her co-workers, Tammy, caught up with her and they had lunch together. Sheila was glad that Tammy was so friendly to her and she was able to relax a little bit. During lunch Tammy talked about their manager, Mr. Smith. Sheila learned that Mr. Smith was in trouble with his superiors. Next, Tammy told her about James, the computer programmer. She told Sheila that James spread rumors and was not to be trusted. She talked about Mrs. Tyler, the accountant. She said that Mrs. Tyler was an alcoholic and frequently took sips from a whisky bottle in her desk. Tammy asked Sheila to join her for coffee after work. She said, "Trust me, Sheila. Once you come to understand how screwed up everyone is around here and get the feel of the place, you'll do fine." Question: Why would Tammy be so friendly towards Sheila? What might happen if Sheila Sheila gets close to Tammy? Have you ever been in a similar situation? Conflict resolution is the way an individual negotiates or solves a problem. In this activity, you will be reviewing three scenarios and answering questions related to the scenario. Think about how you would feel if you were in this situation and potential ways you would react.