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Business, 02.10.2020 14:01 lays20001

Hurry!! Rita is a customer service representative who is working toward a resolution with an unhappy customer. She has already set the tone of the encounter by establishing that she will try to resolve the issue calmly and civilly. What should she do next?

negotiate a win-win solution

gather all of the facts

work toward possible solutions

agree on what the problem is

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Answers: 1

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