Business, 15.10.2020 14:01 keilahkimbrough8
With so many people working from home due to the pandemic, local internet providers are extremely busy supporting their customers. Tommy Trojan & Associates (TT&A) provides internet access to many homes in the LA area. On average, 60 customers call TT&A per hour. The inter-arrival times are exponentially distributed. The customer first waits on hold until one of TT&A’s 20 Phone Technicians is available. The Phone Technicians works with customers an average of 15 minutes (exponentially distributed) to resolve the customer issue.
Required:
a. What is the utilization of the phone technicians?
b. How long do customers usually wait to speak to a phone technician (in minutes)?
c. For just the Phone Tech Support, how many customers are waiting and in process?
Answers: 3
Business, 22.06.2019 07:30
Which of the following best describes why you need to establish goals for your program?
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Business, 22.06.2019 09:00
Drag the tiles to the correct boxes to complete the pairs.(there's not just one answer)match each online banking security practice with the pci security requirement that mandates it.1. encrypting transfer of card data2. installing a firewall3. installing antivirus software4. assigning unique ids and user namesa. vulnerability management programb. credit card data protectionc. strong access controlsd. secure network
Answers: 3
Business, 22.06.2019 11:10
An insurance company estimates the probability of an earthquake in the next year to be 0.0015. the average damage done to a house by an earthquake it estimates to be $90,000. if the company offers earthquake insurance for $150, what is company`s expected value of the policy? hint: think, is it profitable for the insurance company or not? will they gain (positive expected value) or lose (negative expected value)? if the expected value is negative, remember to show "-" sign. no "+" sign needed for the positive expected value
Answers: 2
Business, 22.06.2019 16:40
Consider two similar industries, portal crane manufacturing (pcm) and forklift manufacturing (flm). the pcm industry has exactly three incumbents with annual sales of $800 million, $200 million and $100 million, respectively. the flm industry has also exactly three incumbents, with annual sales of $500 million, $450 million and $400 million, respectively. which industry is more likely to experience a higher level of rivalry?
Answers: 3
With so many people working from home due to the pandemic, local internet providers are extremely bu...
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