g What will IT operations look like when they have attained operational maturity and what are the processes by which maturity is achieved.

Operational Level Maturity happens when a company has been able to create and sustain a system that allows its operations to run on "autopilot". At this level, the management is no longer distracted or weighed down by operational details.

It is said that there are different levels of Operational Maturity. The highest of them features a concentration on the setting of goals, creating and managing budget, and planning for the long haul.

To achieve Operational Maturity, it is required for the leadership to look at investment into technology (that helps to simplify, secure and standardize processes);

The process of OML takes time. Time taken can be reduced by continuous learning, flexibility etc

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