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Business, 10.11.2020 17:20 genyjoannerubiera

At the time of the case (2001-02), the cell phone industry is known for very high customer dissatisfaction. Despite most carriers locking customers in with contracts, the big carriers churn a large percentage of customers each year. Clearly, customers are frustrated and are not loyal to their carrier. What are the sources of this dissatisfaction

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At the time of the case (2001-02), the cell phone industry is known for very high customer dissatisf...
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