Which of the following is NOT part of a Kaizen event? Question 1 options:

Specific action

Focus on the process

Individual action

Immediate action

Question 2 (5 points)
Which of the following is NOT usually part of a service recovery strategy?

Question 2 options:

Conveying regret,

Addressing the problem as soon as possible

Providing compensation.

Explaining the customers role in the problem

Question 3 (5 points)
Even a few minutes of having strong anger directed at a person can impact their immune system for hours afterwards.

Question 3 options:
True
False
Question 4 (5 points)
Kaizen means:

Question 4 options:

Big Problem

Good Change

Continuous Improvement

Efficient System

Question 5 (5 points)
Continuous improvement means that when a significantly large issue arises, it will be addressed immediately.

Question 5 options:
True
False
Question 6 (5 points)
Which of the following is NOT recommended as a strategy for handling angry customers?

Question 6 options:

Get a manager if all else fails

Listen carefully

Refer to policies

Use a loud, positive speaking voice

Uppose that the federal reserve purchases a bond for $100,000 from donald truck, who deposits the proceeds in the manufacturer’s national bank. what will be the impact of this purchase on the supply of money? the money supply will increase by $100,000. the money supply will increase by $80,000. the money supply will increase by $500,000. this action will have no effect on the money supply. if the reserve requirement ratio is 20 percent, what is the maximum amount of additional loans that the manufacturer’s bank will be able to extend as the result of truck’s deposit? the maximum additional loans is $100,000. the maximum additional loans is $80,000. the maximum additional loans is $20,000. the maximum additional loans is $500,000. given the 20 percent reserve requirement, what is the maximum increase in the quantity of checkable deposits that could result throughout the entire banking system because of the fed’s action? this action will have no effect on the money supply. the money supply will eventually increase by $80,000. the money supply will eventually increase by $500,000. the money supply will eventually increase by $100,000.

The new york company produces high quality chairs. variable manufacturing overhead is applied at a standard rate of $12 per machine hour. each chair requires a standard quantity of six machine hours. production for the month totaled 4,000 units. calculate: the standard cost per unit for variable overhead. select one: a. $130,000 b. $192,000 c. $90,000 d. $100,000

Sports leave thousands of college athletes with little time for their studies. this is an example of