Will give brainliest Georgia was responsible for dealing with customer complaints. She had a
customer who was very angrily accusing the store's sales associate of
disrespecting him while attending to him. What should Georgia do?
A. Offer a store gift card to the customer in order to make amends
for the wrong.
B. Fire the employee.
C. Apologize and ask for details about the situation.
D. Give the employee a stern lecture and make him apologize to the
customer.

The advantage of administering personality tests on employees is that it will allow the employer to know the mindset and personality of the employee. this will allow the employer to at least have an idea as to how the employee works and how his attitude in the workplace. the disadvantage is that it may make the employee a little anxious as to whether he would meet the personality requirements of the employer and whether he would be able to retain the job or not.