The approach to civility argues that it is better to be polite and courteous and observe the norms of a given culture because it reduces the potential for suffering and violence. a. agitation
b. engagement
c. invitational
d. disobedience

c. invitational

Explanation:

The two basic approaches to civility are the invitational and the confrontational differ in that the invitational approach argues in favor of politeness and good manners, and following the norms of the foreign (or other) culture. Silence and reflection are a trait of the invitational approach.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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