is a step in the incident management process where an incident that cannot be responded to by an incident screener is put in a queue of another support staff member.

Incident assignment

Explanation:

Incident Management can be regarded as as a process use in IT Service Management (ITSM). It is a process that helps in stabilizing organization's services performance whenever there there is a defection or abnormal activities. One of the step in incident Management is Incident assignment, whereby an incident that cannot be attended to by a staff is aligned on the queue for another staff to respond to.

It should be noted that Incident assignment is a step in the incident management process where an incident that cannot be responded to by an incident screener is put in a queue of another support staff member.

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