Outline the steps in the design of a quality control system. These steps can be found in narrative form within section 9.1 of your textbook. Discuss how the steps can lead to higher efficiency in an organization.

a. The steps in the design of a quality control system include:

1. Setting quality standards

2. Deciding the quality standards to focus on

3. Creating operational processes to deliver quality

4. Reviewing the results from quality implementation

5. Get feedback and using it to review the system

6. Make improvements to the system based on feedback.

b. Higher efficiency in the organization can be achieved by implementing a quality control system.  A quality control system ensures that customers are satisfied with the best the organization can offer.  This will increase revenue at minimal costs.  Quality control also helps in reducing the cost of production as there will no longer be the need for repeat processes.  Focusing on some specific quality control standards enables the organization to concentrate its efforts on what matters to the customers.  By creating processes to deliver quality, unnecessary processes are eliminated.  A review of the quality implementation efforts will bring about renewed vigor to the organization.  Getting feedback from customers on quality implementation ensures the improvement of operational processes.

Explanation:

The above steps in the design of a quality control system show that when they are followed religiously, higher efficiency is achieved and organizational goals attained.  Moreover, customers, who determine the success of the organization, are satisfied.

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