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Business, 05.02.2021 21:20 gracerich

"You Are manager in a large commercial bank. You discover that Lucy, a loan officer who reports to you, has forged an approval signature on a customer loan that requires signatures from two loan officers. When you confront Lucy with the forgery, she apologizes profusely and says that her husband has been very ill. The day she forged the signature, he was going into surgery and she just didn’t have time to find another loan officer to sign the authorization for the loan. Lucy has been with your bank for 15 years and has a spotless record." What is the ethical issue in the above case? As a manager what decision you will take for the problem and what are the steps you follow for implementing decision?

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