Your boss Ben Watts, Vice President of Sales, wants to purchasedevices such as tablets or laptops for the 12 Customer Account Managers. The company would like the Customer Account Managers to be more accessible and have the ability to respond to customers more efficiently and in a more timely manner. Mr. Watts has asked you, Customer Account Supervisor, to research the purchase of a device that will meet the needs of these employees. You will need to persuade Mr. Watts that your solution is the best solution for this group of employees. In order to persuade Mr. Watts to purchase your solution, you will need to research different devices and software that meet the needs of the Customer Account Managers.
The following criteria should be considered. Mr. Watts is on a tight budget but wants the best solution.
Cost $550 per unit, apps and accessories - device will need to access the organizations warehouse inventory application which does have a mobile interface. Connectivity WIFI and 4G ability. Processor Processing speed must be powerful/fast enough to multitask Display Easy to read and use Size Device must be readable and practical
Accessories Chargers, cases, etc. Warranty 2 years or more Dual Cameras Front and rear facing for skyping or facetime, taking photos of items in the field Operating System Apple, Android, Windows Software Available Apps, productivity software such as word processing , spreadsheets, browsers etc. Any costs associated should be included in the costs for the devices.
She has given you a budget of $550 dollars for each unit. There are 12 Customer Account Managers. You will need to research vendor websites and evaluate and select an appropriate device using the minimum requirements listed above. Since Mr. Watts has stated that the device should also have 4G capability, you will need to consider the cost of the data plan. The data plan should be included in your analysis but is outside the $550 for each device. However, the total expense for 4G support should be included in your analysis.
The point is to get the most for the money you have allocated for the device and Mr. Watts to purchase your recommended solution.
Use appropriate persuasive techniques and memo etiquette.