Owiew BUMGT2021 BUSINESS COMMUNICATION
END OF SEM TEST
SEMESTER 1, 2020/2021
SECTION A: TRUE FALSE STATEMENT (TOTAL: 10 MARKS)
Answer All Questions in the Answer Booklet Provided
Read the sentences carefully and identify whether they are TRUE O FALSE.
1. Professional writing such as memo, lotters or minutos of meeting typically has an
Informal tone which generally seeks to convey a philosophical truth about the
organization
2. Physical and psychological barriers in communication comes from within audiences
that distracted them from paying attention
3. It is essential that the message send by the sonder must be understood by the
recipient in the same terms as intended by the sender.
4. If you want to become a better listener, you should resistany distractions and don't be
diverted by any appearance and delivery from the sender and people around you.
5. When people are using signs, symbols and logos, there will be no language barriers
since no words are used in this form of communication
6. Open-ended questions offer a fixed choice between two or more alternatives when we
developing an audience analysis questionnaire.
7. Nonverbal communication such as eye contact and facial expression is more effective
than verbal communication
8. Demographic audience analysis focuses on situational factors such as the size of the
respondents and the physical setting where the respondents answering the survey.
9. The nonverbal message sent from a listener to a speaker is not considered as a
feedback
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