What is the meaning of Customer Relationship Management (CRM)? O CRM means assisting customers by answering their questions and helping resolve issues.
CRM is a hierarchy beginning with customer service representatives, followed by managers, if
necessary
CRM is a class that customer service professionals take to learn strategies for managing customers.
CRM means collecting information about the customer for the purpose of improving their future
experience.

Read the following paragraph, and choose the best revision for one of its sentences.dr. blake is retiring at the end of the month. there will be an unoccupied office upon his departure, and it is big in size. because every other office is occupied, we should convert dr. blake’s office into a lounge. it is absolutely essential that this issue is discussed at the next staff meeting. (a) because every other office is occupied, it’s recommended that we should convert dr. blake’s office into a lounge. (b) because every other office is filled, we should convert dr. blake’s office into a lounge.