Jill is a student at Fresno State University who recently got her first F. Now she has to make a decision about how to get her grades back up. Having recently taken a class on decision making, Jill decides to follow the six-step process for deciding what to do. What problem is Jill most likely to face during the diagnosis and analysis of causes step in the decision-making process? a. Not having the time to take all of the steps outlined in her plan.
b. Neglecting to gather information on whether or not the plan was successful.
c. Satisficing, or choosing the first solution that works, not the best solution.
d. Jumping to solutions before understanding the problem

d. Jumping to solutions before understanding the problem

Explanation:

The six steps of problem solving include the following:

- Problem identification and definition

- Look at possible solutions (diagnosis and analysis of cause)

- Evaluate alternatives

- Decide on solution to use

- Implement solution

- Evaluate the outcome

In the diagnosis and analysis phase there is consideration of what the underlying cause of the problem is. There is less focus on the quality of solutions considered at this stage. Rather we get a general set of solutions to solve the problem.

At this stage Jill will have the challenge of Jumping to solutions before understanding the problem.

At this stage it is very important to understand the problem and how it came about.

c

explanation: