Lesson 3: Handling Tense Situations 1. What are you responsible for when dealing with customers?

2. What are the three techniques for managing personal stress?

3. What is the first thing you should say to an upset customer?

4. Why should you restate the customer’s problem?

5. How does listening carefully help the customer?

6. What will help you show empathy?

7. What will you likely have to do to identify the root cause of the issue?

8. If research will take some time, what should you do?

9. What should you communicate to the customer about their issue?

10. If you can’t give the customer what they want, what should you do?

11. Why should you show compassion when addressing a customer’s issue?

12. Why should you thank the customer after resolving an issue?

13. Why is following through on promises imp

Swathmore clothing corporation grants its customers 30 days' credit. the company uses the allowance method for its uncollectible accounts receivable. during the year, a monthly bad debt accrual is made by multiplying 3% times the amount of credit sales for the month. at the fiscal year-end of december 31, an aging of accounts receivable schedule is prepared and the allowance for uncollectible accounts is adjusted accordingly. at the end of 2012, accounts receivable were dollar 586.000 and the allowance account had a credit balance of dollar 50,000. accounts receivable activity for 2013 was as follows: the company's controller prepared the following aging summary of year-end accounts receivable: prepare a summary journal entry to record the monthly bad debt accrual and the write-offs during the year. (if no entry is required for a particular event, select "no journal entry required" in the first account field.) prepare the necessary year-end adjusting entry for bad debt expense. (if no entry is required for an event, select "no journal entry required" in the first account field.) what is total bad debt expense for 2013? calculate the amount of accounts receivable that would appear in the 2013 balance sheet?