1. Interpersonal skill is the person's ability to effectively to meet customers' needs and assist his co-workers and superiors. 2. skill is as important as communication skills to know exactly what the customers need and how you can help them.
3. Patience and will keep you from getting upset and saying something inappropriate. Remember to try not to take it personally when the customer is upset.
4. Having a sense of humor is can relieve stress to customer, however, make sure you never at a customer, such as when they make a mistake or have trouble with something.
5. means putting yourself on the customer’s position, like how would you feel if you’re in his/her situation.

Aproduction line has three machines a, b, and c, with reliabilities of .96, .86, and .85, respectively. the machines are arranged so that if one breaks down, the others must shut down. engineers are weighing two alternative designs for increasing the line’s reliability. plan 1 involves adding an identical backup line, and plan 2 involves providing a backup for each machine. in either case, three machines (a, b, and c) would be used with reliabilities equal to the original three. a. compute overall system reliability under plan 1. (round your intermediate calculations and final answer to 4 decimal places.) reliability b. compute overall system reliability under plan 2. (round your intermediate calculations and final answer to 4 decimal places.) reliability c. which plan will provide the higher reliability? plan2plan1

jackie's snacks sells fudge, caramels, and popcorn. it sold 12,000 units last year. popcorn outsold fudge by a margin of 2 to 1. sales of caramels were the same as sales of popcorn. fixed costs for jackie's snacks are $14,000. additional information follows: product unit sales prices unit variable cost fudge $5.00 $4.00 caramels $8.00 $5.00 popcorn $6.00 $4.50 the breakeven sales volume in units for jackie's snacks is

What type of stock does a large company issue?