Strategic planning often fails to produce the desired results when a. Managers assume that the future is unpredictable. b. Strategic planning is treated exclusively as a corporate-level function. c. Operating managers play a major role in the strategic planning process. d. Managers use a scenario approach to planning. e. All of the above. f. None of the above

Last week paul, ceo of quality furniture in south carolina, traveled to europe to visit customers. while overseas, paul checked his e-mail daily and showed his company's website to customers, explaining how the website will them place orders and receive merchandise more quickly. after visiting the last customer friday morning, paul was able to return to the corporate office in south carolina to meet with his board of directors that night. is the "shrinking" of time and space with air travel and electronic media.