Business, 18.03.2021 05:00 cabrerafreddy780

1. You have been appointed the Operations Manager of Grand Hotel. The hotel was doing very well but for the last 2 years its revenues have been steadily declining. You have been hired to turn the situation around. The hotel has a nice restaurant capable of seating 50 people at a time and has 30 rooms. The restaurant accounts for 70% of the total hotel’s revenue while the rooms account for 30%. Recent customer satisfaction surveys show the following:COMPETITORSCustomer Satisfaction Survey of Grand HotelRating scaleRating scale1234512345Not at allVery goodNot at allVery goodgoodgoodReputation of hotelXXAccessability of the hotel from airportXXReception desk at the hotelXXCleanliness of roomsXXSize of roomsXXAmenities in the roomsXXRoom serviceXXRoom rentXXRestaurant receptionXXAmbience in the retaurantXXService XXWaiting time XXPresentation of foodXXTaste of food (bland)XXPrefer spicy foodXXCost of food XXEven though the cost of the chefs was high, the restaurant/hotel hired 2 chefs who can cook high quality food with great taste both spicy and otherwise. To help you decide which areas you will move forward with (QFD) in order to increase the performance of the hotel/restaurant, draw a simple House of Quality diagram and highlight the service features that you will focus on. Explain why you chose these features and not the others.

Answers: 2

Show answers

Another question on Business

Business, 21.06.2019 20:30

Northington, inc. is preparing the company's statement of cash flows for the fiscal year just ended. using the following information, determine the amount of cash flows from operating activities using the indirect method: net income$182,000gain on the sale of equipment12,300proceeds from the sale of equipment92,300depreciation expense—equipment50,000payment of bonds at maturity100,000purchase of land200,000issuance of common stock300,000increase in merchandise inventory35,400decrease in accounts receivable28,800increase in accounts payable23,700payment of cash dividends32,000 $189,400.$332,200.$236,800.$261,400.$186,800.

Answers: 2

Answer

Business, 21.06.2019 20:30

Long-distance providers are becoming increasingly concerned about certain activities within their industry. various companies come together voluntarily to implement new standards of social responsibility that members must abide by. what seems to be the primary motivation in this case for an increased interest in social responsibility? - because corporations are creations of society, they are responsible for giving back to the communities in which they operate.- these companies have realized it is in their best interest to increase their social responsibility before they are once again subject to stricter regulations.- these companies are using social responsibility as a means to increase their profitability, both short term and long term.- long-distance providers have started taking pride in their industry and its record for social responsibility.- they feel a responsibility to their stockholders, employees, the government, investors, and society as a whole.

Answers: 2

Answer

Business, 22.06.2019 02:00

On january 1, 2017, fisher corporation purchased 40 percent (90,000 shares) of the common stock of bowden, inc. for $980,000 in cash and began to use the equity method for the investment. the price paid represented a $48,000 payment in excess of the book value of fisher's share of bowden's underlying net assets. fisher was willing to make this extra payment because of a recently developed patent held by bowden with a 15-year remaining life. all other assets were considered appropriately valued on bowden's books. bowden declares and pays a $90,000 cash dividend to its stockholders each year on september 15. bowden reported net income of $400,000 in 2017 and $348,000 in 2018. each income figure was earned evenly throughout its respective year. on july 1, 2018, fisher sold 10 percent (22,500 shares) of bowden's outstanding shares for $338,000 in cash. although it sold this interest, fisher maintained the ability to significantly influence bowden's decision-making process. prepare the journal entries for fisher for the years of 2017 and 2018. (if no entry is required for a transaction/event, select "no journal entry required" in the first account field. do not round intermediate calculations. round your final answers to the nearest whole dollar.)

Answers: 3

Answer

Business, 22.06.2019 12:20

In terms of precent, beer has more alcohol than whiskey true or false

Answers: 1

Answer

You know the right answer?

1. You have been appointed the Operations Manager of Grand Hotel. The hotel was doing very well but...

Questions