You have been employed as an HR Specialist at a five-star resort called the Tiki Getaway. The resort has gained a reputation for superb quality and the ultimate vacation experience. However, on the back end prior to your employment you have also heard that while the guest experience is superb, the employee experience is lacking. You experience this truth firsthand when you are called to assist in the processing of two new hires. Both individuals report to work as instructed and are sent directly to work in their respective departments. The only thing they have received are their temporary name tags and log in credentials. By lunch time one of the new hires concerned comes back to the HR office asking if there is anything they should be given before they continue work. Your manager, occupied with something else instructs you to send them back to work and reprimands them for coming in the middle of the work day to bother the very busy department. For this scenario assume the role of an HR Professional and answer the questions outlined above. What’s wrong here? What can be done? What steps should be taken to rectify the problem?